Refund policy

Effective Date: August 2026

At SlimSundari, customer satisfaction is important to us. We are committed to delivering quality products and ensuring a smooth shopping experience. Please read our Refund & Return Policy carefully before placing an order.

Returns

We accept return requests only under the following circumstances:

✔ You received a damaged product.

✔ You received a wrong product.

✔ You received an incomplete order.

✔ The product was damaged during transit.

✔ The product packaging was tampered with before delivery.

To be eligible for a return:

✔ The return request must be raised within 48 hours of receiving the order.

✔ The product must be unused, unopened, and in its original packaging.

✔ Original invoice or proof of purchase must be provided.

✔ Clear photos or an unboxing video may be required for verification.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns in the following cases:

✔ Opened or used products.

✔ Products with broken safety seals.

✔ Products damaged due to improper handling by the customer.

✔ Products returned without original packaging.

✔ Products purchased during special promotional or clearance sales, unless received damaged or incorrect.

Refund Policy

Refunds will be initiated only after the returned product has been received and inspected by our quality team.

Refunds may be approved in the following cases:

✔ Wrong product delivered.

✔ Product received in damaged condition.

✔ Order cancelled before dispatch.

✔ Order lost during transit and confirmed by the courier partner.

✔ Order could not be delivered due to operational issues from our side.

Refund Process

✔ Approved refunds will be processed to the original payment method.

✔ Refund processing may take 5–7 business days after approval.

✔ The actual credit timeline depends on your bank or payment provider.

✔ For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another approved payment method after verification.

Order Cancellation

Customers may request cancellation under the following conditions:

✔ Orders can be cancelled before they are dispatched.

✔ Once the order has been shipped, cancellation requests cannot be accepted.

✔ If the shipment has already been handed over to the courier partner, the order cannot be cancelled.

Exchange Policy

We offer exchanges only in the following situations:

✔ Incorrect product received.

✔ Damaged product received.

✔ Manufacturing defect confirmed after inspection.

Exchange requests must be submitted within 48 hours of delivery.

Return Shipping

✔ If the return is approved due to our error (wrong, damaged, or defective product), the return shipping cost will be borne by SlimSundari.

✔ If the return request is not eligible under this policy, return shipping charges, if accepted, shall be borne by the customer.

Failed Deliveries

If an order cannot be delivered because of incorrect address, incorrect contact details, repeated delivery failures, or refusal to accept the package:

✔ The order may be cancelled.

✔ Any applicable shipping or handling charges may be deducted before processing a refund, where applicable.